Went Above and Beyond
Polite and Respectable
“Everything went really well. Bret went through the heating unit and found no problems. Bret was very polite and respectable. Thank you Valley Air for having such a good worker like Bret who takes pride in what he does.” – Bill M.
Honest, Fast & Friendly
“2nd time I used them and will use them again to repair Freon leak next spring. Came out within 4 hrs of calling and fixed problem. Friendly service guys and never pushed replacement unit and showed me source of main problem. 2 years ago called major AC company and within 10 mins wanted to charge $4500 to replace AC and heater. With Valley the found problem in minutes and said it just need service cleaning and Freon refill for $850. After latest emergency after hours inspection and fixed I was given 10% discount for being senior citizen without even knowing they offer discount to older customers. This place is honest, fast and friendly.” – Armando R.
Excellent Customer Service
“There was a little scheduling snafu, but when I explained my situation, the Valley team worked to solve my scheduling issue on the fly. I will be recommending your company in the future. Thank you for the excellent customer service.” – Arla G.
“Excellent service tech!!!!!” – Tom B.
“We had a problem with the A/C which was not blowing cool air into the house. The tech came out and cleaned the coils and topped off the Freon. The system worked but then failed later on. The tech returned and said we had a bad breaker, so we called an electrician who re-routed the wires. The system worked but then failed again. Valley then sent out James who thoroughly checked the unit components as the electrician fixed the breaker. The A/C unit was functional and has been ever since. Valley stayed with the issue until it was resolved and did not charge us a diagnostic fee for the last two visits. James displayed excellent diagnostic skills and we felt the customer service we received was very good.” – Fraser M.
Knowledgeable and Amazing Customer Service
“Rick was such an amazing help to us as we went through the process of renovating a 5 acre farm and had to fix the A/C. Amazing customer service and the most knowledgable in the Valley, for sure. Will come back if I experience any more problems!” – T.S.
Quality Craftmanship, Reliability, and Integrity
“In the past, I served them as their Account Manager in the wholesale heating & cooling supplies. I had well over 300 accounts in the Bay Area & the Valley Area and saw how each of them operated their business with residential and business clients. By far and without any reservations, I highly recommend them to do quality craftsmanship, excellent customer service, reliability and integrity. It was my pleasure servicing Valley Air Conditioning.” – Peter G.
“Valley Air Conditioning’s team has always made me feel important, not just a service ticket.” – Christine P.
“Just wanted to say thank you for the great service that we received today. The service technician, Nic, that you sent out was great. If the rest of your service team is that good, then your customers are in great hands. You will be highly recommended!” – Tim B.