Air Conditioner Maintenance in Modesto, CA 95358
“Shawn is great!”
Air Conditioner Repair in Manteca, CA 95337
“Made an appointment to have the downstairs AC checked since it wasn't cooling. Shawn came out and immediately found that capacitor needed to be replaced which he said wouldn't take long. It caught me by surprise when he told me there would be $115 for HVAC diagnosis which was not mentioned when I made the appointment or even when the company called me back to reschedule to a different day. On top of that, he said $165 labor cost (by the hour) when he was only here for 30 mins max.
I decided to call the office to dispute the charges and asked Shawn to wait a few minutes. And this is where I went through bad experience. He immediately lost his 'cool', got frustrated for some reason, told me something along the line "..take it up with the office", and left (mumbling bad words because I could still hear him).
The only reason I gave 2 stars is because of Amber (one of the owners), who understood the situation, made adjustments, and apologized for the experience I had with Shawn. I hope the owners address this issue because their company is looking bad because of an attitude of one of their technicians.”
Heat Pump Repair in Modesto, CA 95358
“My day started with Shawn coming out to check our unit out due to continuous breaker tripping. He found a issue with with the unit that would be a very expensive repair due to unit being 20yrs old. He was very honest in the cost of the repair as well as the risks involved. Shawn then recommended that Dinarte come out to give us an estimate to replace the whole unit.
Dinarte came right out within 2hrs.
He was very nice, listened to our concerns and then looked at the potential job. Upon completion of his process and delivery of the quote we were very pleased that the quote came back less than what we expected.
We will be replacing our unit hopefully soon and would highly recommend Vally Air to anyone needing work done.”
Gas Furnace Maintenance in Modesto, CA 95351
“Everything went fine.When Shawn showed up he was very professional. He kept me well informed about what he was doing and kept on reasurring me that everything was looking good. Shawn's customer service was excellent, just like the rest of Valley Air Conditioning and Heating. Thank you.”
Air Conditioner Repair in Modesto, CA 95351
“What a great company to have service done and done right. Each time I have used Valley Air Conditioning and Heating, has been a very satisfying experience. I'm a local property manager and I can say that their technician Shawn has been absolutely fantastic. The first time Shawn was called out, he was able to figure out an issue with a certain type of AC unit that we have here. Other companies I have called could not figure out this issue but Shawn had the knowledge and capability to get the job done. Just recently I was able to have Shawn come out here again and do a knock out job with again figuring out the issue right away. All in all, I can rely on Valley Air Conditioning and Heating with employees like Shawn working smart and hard to resolve issues. Thank you for being a great local business and all that you do.”
Air Conditioner Installation in Modesto, CA 95358
“Super …so impressed with Richard and his team from start to finish. Love the hands on approach from everyone from Richard to Dinarte. I had 2 complete systems installed and everything they said they would do was done. It’s just not something you see much these days and I definitely will and have recommended Valley to others. I recommended them to my daughter and they too are very happy with their new complete install. Thank you!! Richard went above and beyond.”
Air Conditioner Maintenance in Modesto, CA 95351
“Erik was prompt and professional. He called to give me a heads up he was on the way. He was thorough and quick and didn't leave a big mess. Thanks for a great experience.”
Furnace Replacement in Modesto 95355
“I just had my old furnace and ac unit replaced by Valley Air this month, and my experience with them was excellent. When Richard first came to my home to talk about my replacement options, I asked a lot of questions and he spent a lot of time answering them all. I thought his answers were honest and complete, and I didn’t feel pressured to buy. The technicians Shawn and Gilbert were extremely courteous and diligent. I appreciated that they didn’t act like they had to hurry up and be done. It seemed like it took them as long as they needed to take to do it right. I highly recommend them and this business.”
Air Conditioning Repair in Modesto 95358
“Very professional excellent service on time, great customer service. The service tech Shawn was excellent explain everything, masked up and gloves on. Very happy with the services would recommend to anyone. Thank you for everything 5* work.”
Air Conditioner Repair in Modesto, CA 95355
“Incredibly helpful! Shawn showed up early and ready to go. Love that their technicians prioritize safety and use masks. Shawn was thorough with troubleshooting, and was very transparent. He was willing to talk through the issues with our AC and furnace, and provided explanations every step of the way. The entire experience was very pleasant, very helpful, informative, and I would gladly do business with this company again. Thanks Valley Air!”