Air Conditioner Repair in Manteca, CA 95337
“Made an appointment to have the downstairs AC checked since it wasn't cooling. Shawn came out and immediately found that capacitor needed to be replaced which he said wouldn't take long. It caught me by surprise when he told me there would be $115 for HVAC diagnosis which was not mentioned when I made the appointment or even when the company called me back to reschedule to a different day. On top of that, he said $165 labor cost (by the hour) when he was only here for 30 mins max.
I decided to call the office to dispute the charges and asked Shawn to wait a few minutes. And this is where I went through bad experience. He immediately lost his 'cool', got frustrated for some reason, told me something along the line "..take it up with the office", and left (mumbling bad words because I could still hear him).
The only reason I gave 2 stars is because of Amber (one of the owners), who understood the situation, made adjustments, and apologized for the experience I had with Shawn. I hope the owners address this issue because their company is looking bad because of an attitude of one of their technicians.”